If a door closes on an obstruction, what is the recommended action?

If a door closes on an obstruction, what is the recommended action?

• A. Continue operation and ignore the obstruction.
• B. Stop, inform passengers, and clear obstruction before closing doors.
• C. Remove passengers and restart the train immediately.
• D. Open all doors and let passengers walk through.

Answer: (B)

When a door closes on an obstruction, the safest action is to stop the train, inform passengers, and clear the obstruction before closing doors. Stopping prevents anyone from being pinched or injured and gives crew time to identify and remove whatever is blocking the doorway. Informing passengers keeps them out of the doorway area and reduces confusion. After the obstruction is removed, ensure the doorway is clear, the door can operate normally, then close the doors and proceed. Continuing to operate without addressing the obstruction is dangerous and could cause injury or damage. Removing passengers and restarting immediately is unnecessary and unsafe, and opening all doors for people to walk through while the train is not properly managed creates a hazardous situation.

When a door closes on an obstruction, the safest action is to stop the train, inform passengers, and clear the obstruction before closing doors. Stopping prevents anyone from being pinched or injured and gives crew time to identify and remove whatever is blocking the doorway. Informing passengers keeps them out of the doorway area and reduces confusion. After the obstruction is removed, ensure the doorway is clear, the door can operate normally, then close the doors and proceed.

Continuing to operate without addressing the obstruction is dangerous and could cause injury or damage. Removing passengers and restarting immediately is unnecessary and unsafe, and opening all doors for people to walk through while the train is not properly managed creates a hazardous situation.